LG's first all-in-one IoT app to control flagship products — refrigerators, washing machines, vacuum cleaners, and TVs — from one place. Launched at CES 2014 in Las Vegas.
Before this app, every connected LG product had its own control app, its own back-end server, and its own visual identity. For a customer with several LG devices, that meant a cluttered phone and an inconsistent experience.
The challenge was to create a single, visually unified app that could combine and control all products — the foundation for LG's connected-home experience.
As Project Leader on the Smart Home UX team, I developed the UX scenarios for the total-product-control app that launched at CES 2014. The work went beyond a single app:
UX scenarios for controlling fridges, washers, vacuums and TVs from one consistent interface.
UX scenes for LG's robotic vacuum (applied in the 2013 model) and directions for using appliance log (big) data.
UX scenes and a working UX prototype for LG's next home robot.
By unifying control, identity, and interaction into one app, LG could offer a coherent smart-home experience instead of a scattered set of single-product tools.
